floki Casino & Sportsbook FAQ

Go to the login page on the floki app or browser and tap "Forgot password?" below the password field. Enter your registered email address. We send a password-reset link to your inbox within one minute. Click the link (valid for two hours) and create a new password. Passwords must be at least eight characters and include uppercase, lowercase, numbers, and symbols. Confirm the new password and log in. If you do not receive the reset email, check your spam folder or contact our support team; we can verify your identity and resend the link.

No. Each user may operate one account on floki. If we detect that you control more than one account—using the same email, phone number, payment method, or device fingerprint—we reserve the right to suspend all accounts and withhold balances pending a compliance review. This policy protects against fraud and bonus abuse. If you accidentally created a duplicate account, contact support and provide both account usernames; we will help you merge them or close the duplicate.

Deposits to floki carry no fee. When you transfer money via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account, the funds arrive in your floki balance with no deduction. Withdrawals are also fee-free for standard payouts. Withdrawals to mobile banking or local payment typically process within two to four hours on business days; bank transfers (online payment, e-wallet, mobile banking, local payment) may take one to two business days. Emergency or premium withdrawal services (if available in your region) may carry a fee; we notify you of the fee before you confirm the request. Holiday periods (Idul Fitri, Idul Adha) may extend processing times by one to two days.

Once you submit a withdrawal request on floki, our system conducts an automated security check (two to ten minutes). If the check passes, your withdrawal enters the payment processor queue. Payouts to online payment and e-wallet typically clear within two to four hours during business hours. Bank transfers to mobile banking, local payment, online payment, or e-wallet accounts may take one to two business days depending on the receiving bank. During peak hours or holidays, processing may take longer. We notify you of the withdrawal status via email and in-app notification. If your withdrawal is under review longer than expected (beyond four hours for e-wallet, two business days for bank), contact support with your withdrawal request ID and we will investigate.

Our floki sportsbook includes Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian cup), Champions League, Premier League, and many other football tournaments. We also offer live markets during match play and markets on MotoGP and badminton tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multiple camera angles. Our slots collection features Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Game and market availability varies by region and may change; check your app's sportsbook or games section for current listings.

We offer new-customer welcome bonuses and periodic promotions. Bonus terms vary; common conditions include a playthrough requirement (you must observe or place a certain number of times before converting bonus credit to withdrawable balance) and eligibility restrictions (e.g., valid for sportsbook markets only, or valid for slots only). All bonus offers carry terms; we display these terms in the promotion banner and in your account's promotions section. Before claiming a bonus, read the full terms. If you have questions about a specific offer—whether it applies to you, what the playthrough is, which markets or games qualify—contact support and we will explain. Bonus offers are valid only where law permits; users in restricted jurisdictions may not receive bonus credit.

We provide account-control tools within your floki profile. You can view your email, phone number, and registered address; update your name and address if they change. You can enable two-factor authentication (2FA) via email or SMS for added security—each login from a new device will require a verification code. You can view your complete transaction history (deposits, withdrawals, game plays, account balance) going back to your registration date. You can request a complete data export (all personal data, logs, and communication) within 30 days. You can reset your password at any time. You can request account deletion; deleted accounts remain in our archive for five years for compliance, but you cannot log in or recover the account. If you suspect unauthorized access, change your password immediately and contact support.

Our support team is available during business hours via the in-app help center. Open the floki app, navigate to Account > Help, and select "Contact us" or "Email support." You can also describe your issue in the help form and we will respond to your email within 24 business hours. For urgent issues (account lockout, unauthorized withdrawal, security breach), submit your request through the help center and mark it as urgent; we prioritize these within four hours. Include your account username and a clear description of the problem. Do not share your password or full payment details in email; our team will ask you to verify your identity through account-recovery questions instead.