floki Legal Notice

Our services on floki are available only in jurisdictions where online gaming and sportsbook wagering are legally permitted. We do not operate in countries or regions where such services are prohibited by local law. Users are responsible for verifying that their access to and use of floki comply with the laws of their own jurisdiction before creating an account or depositing funds.

This legal notice explains the scope of our service availability, our commitment to lawful operation, and the responsibilities you accept when you use floki. We at floki operate transparently and encourage all users to review this notice and our full terms before engaging with our platform.

If you have questions about whether floki services are available in your location, contact our compliance team through the in-app help center or by email. Do not assume that floki's availability in neighbouring regions extends to your jurisdiction.

Service availability and jurisdiction restrictions

floki does not offer services in jurisdictions where online wagering is prohibited by law. This includes countries that have blanket bans on online gaming and sportsbooks, as well as specific regions within certain countries where local legislation restricts such services. Our compliance team monitors evolving legal frameworks to ensure we operate only where permitted.

We determine your jurisdiction primarily by your IP address at login and your registered country during account creation. If we detect that you are accessing floki from a jurisdiction where our services are not available, we may suspend your account and initiate a refund of your current balance to your registered payment method. We do this to protect both you and our platform from legal violations.

Even if you can technically access floki through a VPN or other means, doing so may violate your local laws. We do not recommend circumventing jurisdiction restrictions. Users who access floki from restricted jurisdictions do so at their own risk and in violation of applicable law; we accept no liability for consequences resulting from such access.

Account eligibility and user responsibilities

By creating an account on floki, you represent and warrant that you are of legal age in your jurisdiction, that online gaming is legal where you reside, and that your use of floki does not violate any law in your location. You accept full responsibility for ensuring compliance with your own jurisdiction's laws.

We conduct identity verification (KYC) on all accounts. During this process, we verify your name, address, and date of birth through automated and manual checks. If we determine that you do not meet eligibility criteria—for example, if you are below the legal age or accessing from a restricted jurisdiction—we will suspend your account and refund your balance.

If you provide false information during account creation or KYC, we will close your account, forfeit any balance, and report the matter to relevant authorities if required by law. We take fraud seriously and enforce these policies uniformly across all users.

Multi-account prohibition

We prohibit users from maintaining multiple accounts on floki. If we detect duplicate accounts in your name or linked to your identity (via shared payment method, phone number, email, or IP address), we will suspend all accounts and confiscate balances. This policy applies even if you opened accounts in good faith—for example, if you accidentally created two accounts and forgot about the first.

Data protection and privacy commitments

We at floki collect personal data during account creation and verification. This includes your name, email, phone number, date of birth, identity document number, and address. We also collect transactional data (deposits, withdrawals, observations) and device information (IP address, browser type, login times).

Your data is protected under our privacy policy, which outlines how we store, process, and share your information. We encrypt sensitive data in transit and at rest. We do not sell your personal information to third parties. We share data with payment processors, payment-method providers (DANA, e-wallet, mobile banking, local payment, online payment), and our banks to process your transactions.

We may disclose your data to law enforcement or regulatory bodies if required by law or legal process. We will notify you of such disclosure unless prohibited by law.

Data retention

We retain your account data for as long as your account is active. After account closure, we retain transaction records for at least five years to comply with anti-money-laundering regulations.

Right to access

You have the right to request a copy of your personal data. Submit a data access request through our in-app help center; we'll respond within 30 days.

Right to deletion

You may request account closure and deletion of personal data, subject to legal retention requirements for financial records.

Anti-money laundering and compliance

floki complies with international anti-money-laundering (AML) and know-your-customer (KYC) standards. We screen all accounts against sanctions lists and politically-exposed-person (PEP) databases. If your account is flagged during screening, we will suspend it and may report it to relevant authorities.

We monitor transaction patterns for suspicious activity. Large deposits or rapid withdrawals may trigger manual review. If we determine that your account is involved in money laundering, fraud, or sanctions evasion, we will close your account, forfeit your balance, and report you to law enforcement and financial authorities as required by law.

During peak periods like Idul Fitri or Idul Adha, transaction processing may experience delays due to increased volume and increased verification scrutiny. We encourage users to submit withdrawal requests early if they need funds by a specific date.

Limitation of liability

floki is provided on an "as-is" basis. We do not warrant that our platform is uninterrupted, error-free, or free from harmful components. We are not liable for indirect, incidental, or consequential damages arising from your use of floki—including lost profits, lost data, or reputational harm.

Our liability for direct damages is limited to the total balance in your floki account at the time the issue occurred. If floki experiences a technical failure that affects your account, we will investigate and restore your balance if we determine we are at fault. However, we do not accept liability for losses resulting from your negligence—for example, if you disclose your password to a third party and they access your account.

Contact us for legal inquiries

If you have questions about our legal obligations, this legal notice, our terms, or our privacy policy, contact our compliance team. You can reach us through the in-app help center, which displays contact options including email address and business hours.

For users in Jakarta, Surabaya, Bandung, Medan, or other Indonesian cities, our English-speaking support team is available during standard business hours. We respond to legal inquiries and formal complaints within 14 business days.